Occupation / job
Customer Service Representatives
Median annual pay. Half earn less than this.
Hourly at a standard 2,080-hour year. We do not yet have unpaid-time or cost data for this, so this is not an adjusted figure.
The middle half. A quarter earn below this range.
Source: BLS Occupational Employment and Wage Statistics, May 2025 · view
What this figure cannot tell you
It covers people EMPLOYED in this occupation. Anyone who trained for it and was never hired is not in the median above, and neither is anyone doing the work self-employed. No verified count of qualified people exists for this occupation, so this page shows none rather than an estimate. Why that matters · The occupations where we could source it
Who this suits
At $44,770, Customer Service Representatives lands just under the $50,020 national midpoint — $5,250 apart, inside the range a single promotion or a move between states closes.
With 2,595,750 employed, this is one of the biggest occupations in the country. Work at this scale is always available and rarely scarce, and the wage on this page is what that combination produces.
Information and records work suits people who can be accurate and pleasant simultaneously, often while the person in front of them is neither.
No verified preparation time is on file for Customer Service Representatives. The wage survey behind every figure on this page asks employers what they pay, not what they required, so the honest answer here is that we do not know.
Who should not do this
A quarter of Customer Service Representatives earn under $36,870 and a quarter over $51,780 — 1.4x, or $14,910 apart. Narrow spreads usually mean a pay schedule, which is stability bought at the price of upside.
The 25th percentile is $36,870 — $17.72 an hour, and $13,150 below the $50,020 typical American job. Entry-level in this field means that number, not the midpoint, so budget against it.
Avoid it if you need progression; these roles are frequently a level rather than a ladder.
You will not find a "what share make it" figure here. 2,595,750 is a headcount of the employed, which is a numerator without a denominator — everyone who qualified and never got hired is missing from it, and we will not estimate them to complete a percentage.
What the spread tells you
Top quarter to bottom quarter is 1.4x. In a band that narrow, $44,770 is a genuinely representative number for Customer Service Representatives and the main variable left is where you live.
In cash terms the middle half of Customer Service Representatives runs $36,870 to $51,780 — $14,910 a year between the 25th and 75th percentiles, against a midpoint of $44,770.
Getting to $51,780, the 75th percentile, is worth $7,010 a year more than the $44,770 midpoint and $14,910 more than the $36,870 a quarter of Customer Service Representatives settle for.
The fall from $44,770 to the $36,870 bottom quarter is $7,900; the climb to the $51,780 top quarter is $7,010. Slightly more of the range lies below the midpoint than above it, so the downside is the bigger movement here.
On a 2,080-hour year the midpoint for Customer Service Representatives is $21.52 an hour. The quarters sit at $17.72 and $24.89, and the all-occupation midpoint at $24.04.
What these figures are, and what they are not
Employers reported these wages for people already working as Customer Service Representatives. The self-employed are excluded, so $44,770 does not describe an independent doing the same work.
Treat the per-hour figure as a conversion. It assumes a flat full-time year against $44,770 because we have no verified record of unpaid hours or out-of-pocket costs for this work, and we would rather convert honestly than adjust invented ones.
How this is calculated · Self-employment failure rates · What credentials cost and pay back · Look up something else