Occupation / job
Switchboard Operators, Including Answering Service
Median annual pay. Half earn less than this.
Hourly at a standard 2,080-hour year. We do not yet have unpaid-time or cost data for this, so this is not an adjusted figure.
The middle half. A quarter earn below this range.
Source: BLS Occupational Employment and Wage Statistics, May 2025 · view
What this figure cannot tell you
It covers people EMPLOYED in this occupation. Anyone who trained for it and was never hired is not in the median above, and neither is anyone doing the work self-employed. No verified count of qualified people exists for this occupation, so this page shows none rather than an estimate. Why that matters · The occupations where we could source it
Who this suits
A median of $38,630 against the $50,020 all-occupation figure leaves Switchboard Operators, Including Answering Service 23% behind — $11,390 across a year. Whether that is workable depends almost entirely on where you would be doing it.
34,280 people do this work nationally. That is the size at which Switchboard Operators, Including Answering Service becomes a career rather than a post — enough employers in a normal city that leaving one of them is a decision rather than a crisis.
Communications operator roles suit people who stay organised through volume and can be the calm voice on a line that someone reached in a hurry.
We carry no verified training length for Switchboard Operators, Including Answering Service — BLS reports pay, not preparation, and we will not estimate it.
Who should not do this
A quarter of Switchboard Operators, Including Answering Service earn under $34,820 and a quarter over $46,530: 1.3x, and $11,710 between the ends. That is a narrow band — enough room to be paid better than average, not enough for the occupation to be a route to a materially different income.
The bottom quarter is under $34,820, $15,200 short of the $50,020 typical American job. The question worth answering before entering Switchboard Operators, Including Answering Service is how long people spend in that quarter, because the median says nothing about it.
Avoid it if you want a growing field; this is one of the most automated corners of office work.
There is no failure rate on this page because there is nothing honest to divide by. BLS counted 34,280 people employed as Switchboard Operators, Including Answering Service; it did not count the people who trained for it and are doing something else, and a rate built without that denominator would be a number we made up.
What the spread tells you
A 1.3x ratio from $34,820 to $46,530 makes $38,630 a dependable planning number. Dependable is the whole offer here — there is not much room above it.
The middle half of this field earns between $34,820 and $46,530. That is $11,710 of range, with $38,630 sitting inside it as the point half the field is above and half below.
The 75th percentile is $46,530. Reaching it from the $38,630 midpoint is $7,900 a year; reaching it from the $34,820 that the bottom quarter of Switchboard Operators, Including Answering Service earn is $11,710.
The upper half of the middle range — $38,630 to $46,530, or $7,900 — is far longer than the lower half at $3,810. In a shape like this an average would flatter Switchboard Operators, Including Answering Service considerably, and would describe nobody.
On a 2,080-hour year the midpoint for Switchboard Operators, Including Answering Service is $18.57 an hour. The quarters sit at $16.74 and $22.37, and the all-occupation midpoint at $24.04.
What these figures are, and what they are not
Employers reported these wages for people already working as Switchboard Operators, Including Answering Service. The self-employed are excluded, so $38,630 does not describe an independent doing the same work.
The hourly number on this page is $38,630 divided by a 2,080-hour year and nothing more. We hold no unpaid-hours or cost data for Switchboard Operators, Including Answering Service, so it is arithmetic rather than an effective rate.
How this is calculated · Self-employment failure rates · What credentials cost and pay back · Look up something else